MALX LTD
Subscription & Cancellation Terms
Last updated: 20 August 2026
These terms explain the rules governing paid MALX subscriptions, including billing, renewal, cancellation and consumer rights.
1. Service provider
MALX subscriptions are provided by MALX LTD. For subscription or payment enquiries, contact support@malx.com.
2. Subscription plans
MALX may offer free and paid plans including Pro and Premium. The price, billing period and key features of each plan are displayed before purchase.
3. Prices and taxes
The applicable price is displayed before payment. Taxes or VAT may apply depending on the customer's location and applicable law, and the final amount will be shown before payment confirmation where required.
4. Automatic renewal
Paid subscriptions may renew automatically at the end of each billing period unless cancelled before renewal. The recurring nature of the subscription will be disclosed before the user completes the purchase.
5. Cancellation
Users can stop automatic renewal using the subscription-management tools available in their account. After cancellation, the paid plan will normally remain active until the end of the current paid billing period and no further renewal charge will be taken.
6. Consumer withdrawal rights
If you are a consumer entitled to a statutory withdrawal or cancellation right under United Kingdom, European Union or other mandatory consumer law, those rights remain unaffected. In some circumstances, consumers may have a 14-day withdrawal period for distance contracts under applicable law.
7. Immediate digital service
Where a user requests immediate performance of a paid digital service after purchase, commencement of the service may affect statutory withdrawal rights or the amount that may be refundable under applicable law. Nothing in these Terms removes rights that cannot lawfully be waived.
8. Refunds
Refund requests are handled in accordance with mandatory consumer rights, applicable law and the circumstances of the transaction. This policy does not restrict any statutory right to a refund or remedy. Requests may be submitted to support@malx.com.
9. Failed payments
If a subscription payment fails, we may retry the payment or request that the payment method be updated. Continued payment failure may result in suspension or downgrade of the subscription in accordance with the applicable service rules.
10. Plan changes
MALX may allow users to upgrade or change subscription plans. The timing of the change and any charge, credit or proration may depend on the type of change and payment provider. Relevant information will be shown before confirmation where required.
11. Price changes
We may change subscription prices for future billing periods. Where a change affects an existing recurring subscription, appropriate advance notice will be provided where required by law and users may cancel before the new price applies.
12. Payment processing
Payments may be processed through Stripe or another payment provider. MALX does not normally store full payment-card details. Payment information is processed according to the systems and privacy practices of the payment provider.
13. No guarantee of results
A MALX subscription provides access to additional platform features and analysis only. It does not guarantee prediction accuracy, match outcomes, betting success or financial profit.
14. Account termination
Account suspension or termination for misuse does not remove mandatory consumer rights. The effect of account termination on a subscription may depend on the circumstances and applicable law.
15. Consumer rights
Nothing in these Subscription Terms limits rights that cannot legally be excluded or restricted under applicable consumer protection law in the user's country of residence.
16. Billing contact
For questions about subscriptions, cancellations, billing or refund requests, contact MALX LTD at support@malx.com.